Careers

Academic Account Manager

Location: Remote role based in Egypt

About EPEX Academia: EPEX Academia is a leading provider of tailored solutions for academic publishers, empowering excellence in scholarly publishing worldwide.

Role Overview: We are seeking a results-driven and motivated Academic Account Manager to join our team. In this role, you will manage and grow relationships with academic clients, drive new business opportunities, and ensure the long-term success of every account in your portfolio. You'll work closely with cross-functional teams to deliver tailored solutions that meet client goals and accelerate company growth.

Key Responsibilities:

• Client Relationship Management: Serve as the primary point of contact for all assigned accounts, ensuring strong, ongoing relationships with academic clients.
• Lead Generation and Business Development: Proactively identify and reach out to potential new clients, creating opportunities for growth and expanding our market presence. Effectively communicate the value of our services and solutions through compelling presentations tailored to the academic sector.
• Contract Negotiation and Closing: Manage all aspects of the sales cycle with the team, including negotiations, closing deals, and ensuring mutually beneficial agreements.
• Renewals and Retention: Oversee the renewal process, ensuring high client retention rates and identifying opportunities for upselling or cross-selling.
• Collaboration and Strategy: Work closely with Customer Consultants and other team members to develop and implement effective account strategies that align with client goals and company objectives.

Qualifications:

• Proven track record in sales or account management, particularly within the academic or publishing industry.
• Excellent communication, negotiation, and presentation skills.
• Strong ability to generate leads, drive business growth, and achieve sales targets.
• Ability to effectively engage with high-level academic stakeholders, such as university heads, research officers, chief editors, and professors.
• Fluency in English and Arabic.
• Proficiency in Microsoft Office tools, such as Excel and PowerPoint.
• Highly dynamic and adaptable, with a proactive, self-motivated approach to meeting and exceeding sales objectives.
• Agility and a strong ability to learn, develop, and adapt quickly to the evolving dynamics of a fast-growing startup environment.

Academic Customer Consultant

Location: Remote role based in Egypt

About EPEX Academia: EPEX Academia is a leading provider of tailored solutions for academic publishers, empowering excellence in scholarly publishing worldwide.

Key Responsibilities:

• Technical Validation: Ensure the technical accuracy of new sales and oversee the renewal process in alignment with contract terms.
• Client Training and Workshops: Conduct and customize training sessions and workshops in both academic and publishing fields to support our clients’ needs.
• Pre-Sales Support: Provide detailed technical clarifications and answer client questions to ensure a clear understanding of our solutions.
• Service Delivery: Oversee the delivery of services post-sale, collaborating with the technical team to tailor content and solutions as needed.
• Customer Engagement: Engage with clients regularly through both virtual and face-to-face meetings to build strong, supportive relationships.

Qualifications:

• Advanced academic background, such as a PhD or experience as a professor or assistant professor.
• Strong understanding of both academic and publishing fields.
• Fluency in English and Arabic.
• Proficiency in Microsoft Office tools, such as Excel and PowerPoint.
• Self-starter with a proactive approach to problem-solving and the ability to work independently.
• Commitment to continuous self-development and staying updated on industry trends and advancements.

Sales and Administration Coordinator

Location: Remote role based in Egypt

About EPEX Academia: EPEX Academia is a leading provider of tailored solutions for academic publishers, empowering excellence in scholarly publishing worldwide.

Role Overview: We are seeking a highly organized, detail-oriented, and tech-savvy Sales and Administration Coordinator to serve as the operational backbone of our company. In this critical junior-level role, you will be the central hub for all internal administrative workflows, cross-departmental coordination, and essential customer-facing documentation. You will ensure that our Sales, Legal, Technology, and Academic teams operate seamlessly and efficiently.

Key Responsibilities:

• Central Administrative Hub: Serve as the primary internal point of contact for all administrative operations across the Sales, Customer Consultancy, Legal, Technology, and Academic units.
• Contract & Invoice Management: Manage the end-to-end administrative workflow for clients, including communicating license agreements, following up on invoicing, and collecting necessary data to ensure all accounts are on track.
• Documentation & Records Management: Oversee comprehensive internal administration, including meticulous legal and financial filing, documentation, and ensuring that all CRM records and workflows are accurate and up-to-date.
• Legal & Vendor Coordination: Act as the main liaison with our internal/outsourced legal department and external vendors, ensuring all agreements, contracts, and requirements are processed efficiently.
• IT & Technical Liaison: Serve as the first point of contact for internal teams regarding software, hardware, or technical issues, coordinating promptly with the Technology Unit and IT team for rapid resolution.
• Meeting & Event Organization: Expertly organize, schedule, and coordinate internal meetings, cross-departmental syncs, and company events, ensuring seamless logistics and preparation.

Qualifications & Requirements:

• Education: Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Experience: 1–2 years of experience in business administration, sales coordination, or operations support. This is an ideal role for a driven junior professional looking to grow.
• Technical Expertise: Highly proficient in CRM systems, modern project management tools, and the Microsoft Office Suite (expert level in Excel and PowerPoint).
• Meticulous Organization: “Micro-detailed” with exceptional organizational and time-management skills; capable of maintaining flawless records and managing multiple workflows simultaneously.
• Communication: Outstanding interpersonal and communication skills, capable of engaging professionally with internal executives, external clients, and legal/technical partners.
• Language: Native or bilingual fluency in both Arabic and English (written and spoken) is required.
• Mindset: A proactive, self-motivated, and solution-oriented attitude. You must thrive in a fast-paced remote environment, demonstrating the flexibility and agility to adapt and learn quickly.